Frequently Asked Questions
Shipping & DeliveryWhen will my order ship? Most orders ship in two weeks.
How long does shipping take? Standard shipping usually takes 3–7 business days depending on your location. Rural areas may take a little longer.
Do you offer local pickup? We offer local pickup in Paducah, KY and Murray, KY.
Returns & ExchangesWhat’s your return policy? If something isn’t quite right, you can return it within 14 days of delivery as long as it’s unused and in its original condition.
How do I start a return? Just reach out through our Contact page and we’ll walk you through it. We’re here to help.
Do you offer exchanges? Yep — if you need a different size or color, let us know and we’ll get you taken care of.
Orders & PaymentsCan I change or cancel my order? If you message us within 12 hours, we can usually make changes before it ships. After that, it may already be on the road.
What payment methods do you accept? We accept all major credit cards, plus secure checkout options.
Products & SizingHow do I know what size to order? If you’re between sizes, we recommend sizing up for comfort.
Will items restock? Some items do! If something you love is sold out, sign up for restock alerts on the product page.
Customer SupportHow do I contact you? Head to our Contact page and send us a message anytime. We’ll get back to you as soon as we can.
Do you offer gift messages? Not yet, but we’re working on adding this option soon.
General
Where are you located? We’re based in Kentucky — small‑town roots with big‑heart service.
Are you a small business? Absolutely! Every order supports our family and helps us keep growing. We appreciate you more than you know.